PKF O’Connor Davies Wins ClearlyRated’s 2023 Best of Accounting Award
Fewer than 1% of all accounting firms in the U.S. achieve the Best of Accounting Award for client satisfaction
PKF O’Connor Davies, one of the nation’s largest accounting, tax and advisory practices, is proud to announce that it has won ClearlyRated’s 2023 Best of Accounting Award. Based on the results of PKF O’Connor Davies’ most recent client survey, the award recognizes the organization’s industry-leading service and client satisfaction. In qualifying for the award, PKF O’Connor Davies obtained a Net Promoter Score (NPS) of 84.5%, significantly higher than the average NPS of 39% achieved by the accounting industry in 2022. NPS is a widely recognized measurement of client satisfaction assessing how likely clients are to recommend the organization to a friend or colleague.
“While we’ve always taken great pride in our approach to client service, our commitment to delivering the highest levels of value and expertise in every engagement remains strong,” said Kevin J. Keane, Executive Chairman at PKF O’Connor Davies. “From the day-to-day involvement of our partners to the team approach we employ across all engagements, we’re constantly pursuing new opportunities and innovations that elevate the client experiences we deliver.”
PKF O’Connor Davies utilizes its annual client experience survey to solicit the opinions of clients based on their relationships with the organization and engagement teams. This year, PKF O’Connor Davies received an overall client rating of 4.8 out of 5 stars, and 99% of clients who completed the survey expressed satisfaction with their service teams. Specifically, clients praised PKF O’Connor Davies for its proactivity, sound advice, superior thought leadership, thorough understanding of needs and responsiveness.
The Best of Accounting Award from ClearlyRated recognizes accounting firms that have demonstrated exceptional service quality based exclusively on ratings provided by their clients. The award program provides statistically valid and objective service quality benchmarks for the accounting industry, revealing which firms deliver the highest quality client and employee experience.